Sirius Tech LLC is committed to providing reliable computer repair, virus removal, and system integration services. This Refund Policy explains the conditions under which refunds may be considered for services purchased through our website or directly from our company.
Payment may be required before, during, or after a service, depending on the agreed terms. Before work begins, customers are encouraged to confirm the service scope, estimated charges, and any applicable fees. Charges for completed services are generally non-refundable, except where required by applicable law or otherwise agreed in writing.
Refund requests may be considered when a service has not been performed, a payment was made in error, a duplicate charge occurred, or we are unable to deliver an agreed service. Each request will be reviewed based on the circumstances, the work completed, and any applicable agreement or legal requirements.
For computer repair and technical support, refund eligibility may depend on the diagnostic work completed, labor performed, parts ordered, and the terms agreed upon before service. Payments for completed diagnostic work, labor, or specially ordered parts may not be refundable where permitted by law. If an agreed repair cannot be completed, we will review the situation and discuss an appropriate resolution.
Virus removal and malware cleanup services involve diagnostic and remediation work that may begin as soon as the service is provided. Refunds are not guaranteed solely because an infection returns or a device continues to experience problems, as outcomes may depend on the device condition, software, and subsequent use. However, we will review concerns about incomplete or undelivered services fairly.
For system integration and setup services, refund eligibility depends on the work completed, equipment or software purchased, and any agreed project terms. Charges for completed installation, configuration, or integration work may be non-refundable where permitted by law. Unperformed work or payments for services we cannot provide may be reviewed for a possible refund.
To request a refund, contact us using the email address below. Please include your name, payment details or transaction reference, the service purchased, the payment date, and the reason for your request. Do not include passwords or other sensitive account credentials in your email.
We will review refund requests individually and may contact you for additional information. If a refund is approved, it will generally be issued to the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.
If you need to cancel or reschedule a service, please contact us as early as possible. Refunds for cancellations will depend on the work already performed, expenses incurred, any agreed cancellation terms, and applicable law. Third-party purchases or fees may be subject to the relevant provider’s refund policy.
Sirius Tech LLC may update this Refund Policy from time to time to reflect changes in our services or business practices. Updates will be posted on this page with a revised “Last Updated” date.
For questions about refunds, cancellations, or payments, please contact:
Sirius Tech LLC
Email: info@siriustechllc.com
9009 NW 10th St Trlr 316, Oklahoma City, OK 73127-7422 | Phone: +1(313) 634-6069 | Email: info@siriustechllc.com
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